Privacy Policy

Introduction

MatWell ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Information you provide in enquiry forms or communications
• Information shared during consultations (if applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and communicate with you
• To provide informational nutrition guidance services
• To improve our website and services
• To comply with legal obligations
• To send relevant information about our services (with your consent)

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Your consent (which you can withdraw at any time)
• Performance of a contract or service
• Compliance with legal obligations
• Legitimate interests in providing and improving our services

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our website (with appropriate data protection agreements)
• Legal authorities if required by law
• Professional advisors in appropriate circumstances

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (in certain circumstances)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

MatWell
18 High Street, Kensington
London W8 5NP
United Kingdom
Email: [email protected]
Phone: +44 20 7814 5932